Shipping & Delivery Policy

Pickadeal is a marketplace. Each seller is responsible for:

• Packing their products securely
• Processing and dispatching orders
• Handing parcels over to courier partners

Pickadeal provides the platform, payment processing, and customer support.

Delivery times may vary depending on:

• Seller processing time
• Courier availability
• Delivery location

We work with third-party courier partners, which may include:

The courier used depends on the seller and delivery location.

Tracking details are provided once the order has been dispatched.

Standard delivery fee:

R90 flat rate per order within South Africa

Free delivery:

Available on eligible orders over R1000

All delivery costs are shown at checkout before payment is completed.

In some cases, additional charges may apply for special delivery requirements, which will be communicated before dispatch.

Once your order has been dispatched, you will receive:

• A confirmation email
• Courier tracking number (when available)
• Tracking link to follow your delivery

Please note that tracking updates may take a few hours to activate after dispatch.

To ensure smooth delivery:

• Provide a complete and accurate delivery address
• Ensure someone is available to receive the parcel

Additional courier charges may apply for:

• Incorrect or incomplete addresses
• Failed delivery attempts
• Redelivery requests

If you need to change your address, contact the seller or support before dispatch.

If your parcel arrives damaged, tampered with, or incomplete, you must report it within 48 hours.

Please provide:

• Order number
• Photos of the parcel and packaging
• Photos of the product received

Pickadeal will coordinate with the seller and courier to investigate and resolve the issue.

If a delivery fails due to:

• Incorrect address
• Failed delivery attempts
• Uncollected pickup orders

The order may be:

• Reshipped (additional delivery fees may apply), or
• Refunded depending on the situation, excluding shipping fees where applicable

We offer delivery across most areas in South Africa through our courier partners.

For remote or high-demand areas, delivery options or fees may be adjusted and communicated before shipping.

A delivery is considered complete when:

• The parcel is delivered to the provided address
• And confirmed by the courier via signature or electronic proof

Final delivery confirmation is provided by the courier service.

Proof of delivery can be requested from support if needed.

Pickadeal does not guarantee exact delivery times.

Delays may occur due to:

• Courier operational delays
• Weather conditions
• High delivery volumes
• Seller processing time

We assist customers in tracking and resolving delivery issues where possible.

For delivery support, contact us:

Please include your order number for faster assistance.

We aim to provide a transparent and reliable delivery experience for all buyers and sellers on Pickadeal.