Returns & Refund Policy

If you receive an item that is:

• Damaged
• Defective or not working
• Incorrect or missing parts

You must report the issue within 48 hours of delivery.

To submit a return request, provide:

• Order number
• Description of the issue
• Clear photo or video evidence

Requests can be submitted via your Pickadeal account or by emailing:

Once a return is approved:

• The item will be collected or returned to the seller
• The seller will inspect the item and provide a report

If the return meets the criteria, the refund will be approved.
If the return is rejected (e.g. item used, damaged by buyer), the item will be returned to the buyer.

• Refunds are processed within 5–10 business days after seller inspection
• Refunds are issued to the original payment method
• Bank processing times may vary depending on your provider

• Contact the seller via your Pickadeal account
• Provide:
  • Order number
  • Reason for return
  • Supporting proof (if applicable)

If the seller does not respond within a reasonable time, contact:

• Once approved, the item will be collected or returned
• The seller will inspect the item
• Refund is processed based on inspection outcome

Returns may be declined if:

• Item shows signs of use or damage caused by the buyer
• Original packaging or accessories are missing
• Request is made outside the allowed return period

Rejected items will be returned to the buyer at their cost.

Pickadeal acts as a platform connecting buyers and independent sellers.

We:

• Facilitate communication between buyers and sellers
• Help resolve disputes fairly
• Ensure sellers follow platform policies

Pickadeal does not manufacture or directly sell most products unless clearly stated.

For return-related queries:

This policy may be updated from time to time. The latest version will always be available on our website.